Refund Policy

At RiverBloom, your satisfaction is our priority. We understand that there may be times when you need to return a product purchased from our website riverbloom.sbs. Our Refund Policy is designed to ensure a transparent and fair experience for all our customers.

Eligibility for Refunds and Returns

All returns must be initiated within 30 days of the purchase date. To be eligible for a refund, the item must be unused, in the same condition that you received it, and must be in the original packaging with the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned. Perishable goods such as food are not returnable. We also do not accept returns for customized products or gift cards.

Partial Refunds

There may be certain situations where only partial refunds are granted: (1) Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error. (2) Any item that is returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at our contact address and send your item to: 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping Returns

To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item). Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds Procedure

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection